We may collect and process personal information when you interact with us. This includes:

• Personal Details: Name, email address, and phone number when you contact us, sign up for newsletters, or volunteer.

• Library of Things (LoT) Data: Proof of age (18+), a signed Borrower Agreement, and usage records (items borrowed, return dates, and any damage assessments).

• Technical Data: When you visit our website, we may automatically collect data such as your IP address and how you interact with our site through cookies. This helps us improve our digital presence and ensure the site functions correctly.

We only collect the data we need for a specific purpose.

We use your personal data to:

• Respond to enquiries and manage volunteering or project participation.

• Manage the Library of Things: To facilitate loans, verify identity at collection, and ensure equipment safety.

• Send Updates: Information you have chosen to receive via our newsletter.

• Donations: To process your contribution and manage Gift Aid claims if applicable.

Lawful Basis: Under UK GDPR, we process data based on Consent (e.g., newsletters), Contract (e.g., your LoT Borrower Agreement), and Legitimate Interests (e.g., running our charitable activities and protecting our equipment).

We will only use your data for the purpose it was collected, unless we have a clear legal reason to do otherwise.

Under UK GDPR, we process personal data on the basis of:

• your consent (for example, when you subscribe to updates), and/or

• legitimate interests, where this is necessary to run our charitable activities and communicate with our community

• You can withdraw consent at any time.

We do not sell or trade your data. Your information is only shared where necessary:

• Haslemere Library: Shared for the operation of the Library of Things to manage the physical handover of items and verify identity.

• Trusted Services: Such as mailing list providers (e.g., Mailchimp) or website hosting. We ensure these providers have appropriate safeguards in place.

• Recovery: We reserve the right to share contact details with collection agencies or legal representatives to retrieve overdue LoT items or unpaid fees.

We keep personal data only for as long as necessary for the purpose it was collected, or as required by law.

When you donate via our website, you are redirected to JustGiving.

• Payment Details: We do not collect or store your credit card or bank details; JustGiving handles these securely.

• Data Sharing: JustGiving may share your name and donation amount with us for our records and Gift Aid. Please review the JustGiving Privacy Policy for more details.

Under UK data protection law, you have the right to access, correct, or delete your personal data. You may also object to processing or withdraw your consent at any time.

Your Right to Complain: If you are unhappy with how we have used your data, please contact us at hello@lovehaslemerehatewaste.co. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

We keep our privacy policy under regular review. This version was last updated and approved by our Trustees in May 2026.